Dear Tesla Company and its employees,
I apologize to everyone who did their job right now, as I have to express myself like this. I am 47 years old and I love to drive cars . As of now, I have Porsche Targa 4s, Ferrari f12, Mercedes G wagon, Range Rover Vogue in my garage. I’m not saying this to show off, but I want you to know that I somehow have experience and knowledge about cars.
I didn’t want to buy an electric car. I believe in Tesla company but electric cars are not for me. When my daughter and wife insisted on an electric car, I decided to buy Tesla, which is a pioneer in the market. As of that moment, the nightmare also started. A very good ordering system, a very simplified and understandable procedure, but a nightmare Customer Service after placing the order. I have never encountered such an amateur, unprofessional, unaware and ineffective after-sales service in my life.
Look, this part is very important. If you do not want to lose millions of euros and lose your customers , please read the last 6 emails I wrote to you .This will not help me anymore , but it will be of great benefit to you. I am only one customer, but you lost 60.000 Euros just because of the false and false information you gave me (you can read it in detail in my emails). You got me so tired that I canceled the second car I wanted to buy for my daughter (you can see my order number on the system). I went to BMW and bought a Mini Cooper Countrymen there. Believe me, many of your customers are doing the same thing and no one will sit down and send you such a long email like me.
Since my wife insisted on Tesla, we ordered a Tesla y. Chaos continued after that. Know this, everything that works electronically is super, but when it comes to your employees, it’s over. Please take a look at what happened to us during this order, either by email or sms. Your staff is a disaster. They speak in a sincere and beautiful language, but they can’t do anything right. Everything I asked of them, they turned around and asked me like a boomerang communication. They told me to pick up the car on Tuesday and I had to call them and ask if the bank confirmed everything .They told us that confrimation did not arrive and that I had to call Santander bank . Santander bank said it sent all the documents to Tesla . I felt like an idiot trying to communicate between two kiosks .
In the end, we solved it by working like a boomerang in water or this way, it was still written that I had to pick up the car at 21.04. Again, I called Tesla and asked how they expect to register the car without the necessary papers. Eventually, with my warning, they transferred the pick up date to 29.04. By the way , many times I wanted to know why I couldn’t get the car from Cologne . Cologne is 8 km from our house, but Mülheim-Kärlich, RP 56218, where they asked me to pick up the car, is 86 km from us. In other words, to get the car, they told me to go to the place where I live, which is 172 km away, instead of 16 km away. How could such a stupid thing happen? Please take a look at this thread and the conversation.
As a result, my secretary tried to make an appointment to make the car anmeldung as of 20.04, but it was not possible to get an appointment time. They gave the first appointment 9 days later and I wanted to do this through an agency. As a result, as I promised, we wanted to buy my wife’s car on 29.04. I paid 200 Euros for this job and unfortunately to speed up the processing, but despite this, they could not complete the transactions until yesterday. They called me at 17:00 in the evening and said that the process of the car was finished, but they could not take the papers to the office. Yesterday, Friday evening, I went 120 km back and forth and got the car documents and license plates. I sold my wife’s Range Rover for 72.000 Euros and I am sending you the invoice details as an attachment. They were supposed to come from Berlin to pick up the car today, but we asked them to come on Sunday as we thought we were supposed to buy our Tesla car.
I am not a Tesla company. I am an ordinary customer While I was going to buy 2 cars from you ,who bought 1 car by feeling the shortcomings that you have caused me . As a customer, I don’t have to give you a good service, but I still try to run after you and correct your mistakes. Your staff in Koblenz called me today at 09.31. He said that the car had to be checked but he could not deliver the car because the Car Service department was not open on Saturday. I’m asking you, have you heard such a stupid, disrespectful thing in your life, We have been trying to produce the car papers for exactly 5 days. Siri dunk. I drove 2 hours in Friday traffic so that I could buy this car today. We were ready to go to Koblenz instead of Cologne, which was right under our noses, after making all our road plans and still not being understood by us or any of our friends.
I asked your employee from Koblenz 3 times if this is real because I couldn’t believe it. He said that he could not give the car in this way , it was dangerous for us without the technical control . I asked him the following questions:
- Did the car arrive today?
- Why didn’t you do your checks last week or yesterday?
- Why make an appointment for car delivery if such a check is required and service Werkstadt is closed on Saturdays?
I asked these and many other questions, but he could not say anything other than that I was always right. He said that he was also a victim , that he was only there for car delivery on Saturday , and that he did not know why the controls were not made during the week .
TESLA company and its employees, I ask you: Have you ever seen such a ridiculous, disrespectful, customer-hostile service or procedure in your life? I have not seen . I apologize to you and your service. I have nothing else to say.