Well, they say if you want a job done properly, do it yourself. So I jumped into my Roadster and drove to Brussels.
First stop was the Brussels service centre where I received a warm welcome. I fully charged the car, picked up a friend who lives nearby and we set off to Cambre
Good news: Apart from the fact that this one was left as a rain catcher and the plug had slightly oxidised, it works! The HPC showed an error and a red ring on the car, but after we cleaned it out a bit more it charged ok at 60 Amps. That’s €4 per 20 minutes for the HPC, of which we wasted €1 getting it working, but it should be ok now. Take some WD40 if you go there.
Next we rushed down to Jambes as we were getting close to their 8 pm closing time.
When we got there, we found a VW bocking the charger, but I stretched the cable across - only to then find a message on the screen saying „Emergency Stop“. Trying to reset the emergency stop button doesn’t cancel this.
We went into the kiosk and asked about it. They said that the charger has been like that for 6 or more months. An SGTE technician has been out to fix it several times and cannot make it work. This is frustrating, because I bet the Clipper Creek HPC is working fine, but it is turned on by the PIN pad mechanism on the super complicated CHAdeMO machine.
This location is really useful as it bridges the gap between Brussels and Saarbrucken. It would be great if others can contact Total or the garage itself (which I think is a family run operation) on 081 30 29 87 and let them know that we would like this fixed.
By the way, I never did hear anything from Total Belgium Customer Services.